LINK Development’s E-Self Care solution has two purposes; improving customer satisfaction and building creative methods for revenue increase. It provides quick and simple customer service solutions, such as service subscription, upgrades, etc.

E-Self Care Portal seamlessly integrates and leverages existing infrastructure. Based on open standards and web services technology, the solution can easily integrate with your existing back-end systems to provide portal users with the services they need and the data required by these services.

Customer Care Framework (CCF) increases productivity, customer satisfaction and retention and significantly reduces cost by caching the information from all relevant and disparate line-of-business (LoB) systems; providing customer care agents with a complete 360‘ view of customers' profile, subscriber’s configuration and billing information.

The solution easily integrates with Internal Document Management Systems and/or publishing tools, such as QuarkXPress, while leveraging LDMF as your strategic media platform to manage and deliver multiple initiatives. It allows you to maintain full control and protect your valuable content and intellectual property through Digital Rights Management and preserve your assets with Image manipulation and Watermarking tools. You can manage rich media galleries, maintain versions of your material as well as use tagging, classification and taxonomy options.

CCF was designed to reduce the time and cost for Telco/Service Providers to better execute customer service and to better support requests for improved customer satisfaction. It blends Object-Oriented methods to easily add new applications without disrupting operations and increasing developmental overhead.

LINK Development has delivered portals that deliver world- class social networking capabilities that build strong affinity to the brand and to its community. We have delivered portals that provide subscribers with online shopping experience and commerce capabilities. We have delivered portals that consolidate and syndicate content feeds in different categories and provide them to the user with different taxonomies & contexts. We are best positioned to provide your subscribers with the unique experience being a company that specializes in both web design and user experience as well as enterprise software development that delivers scalable and secure solutions.

Connected Services Framework provides the agility that allows operators to prosper in the new world of converged services.

The solution comprises of a service control layer that is based on Service Oriented Architecture (SOA) that uses web services to link carriers’ back-end systems (OSS/BSS and network services) (e.g., provisioning, ordering, authentication, billing, and customer care); with value added services (e.g., messaging/collaboration, conferencing, IPTV and document management). Through CSF, Telcos are able to create and manage new services across multiple networks and devices, thus producing new revenue streams, reducing cost of service creation and achieving faster time-to-market.

The solution provides end users with full access to their favorite digital content anywhere, anytime at home, at work or on travels through televisions, media players, PCs, hand-held devices and 3G mobile phones.

Most importantly, the solution features an e-commerce component with digital rights management (DRM) to protect digital content against illegal use, giving digital media content owners and publishers the security they demand and the peace of mind they seek.

Telco/Service Providers can expand their revenue streams by providing businesses and consumers with hosted revenue- generating services. Through HMC, hosted e-mail, calendaring, contacts and real-time collaboration capabilities are made available. LINK Development is specialized in customizing such solutions to create the unique flavor required, integrating it with various back end systems and applications, bundling it with other services, developing dashboards and reports for management and more.

Telcos and service providers can now offer HMC solutions that are low in maintenance cost, leveraging industry-leading Microsoft Exchange Server, Microsoft Windows SharePoint Services, and Microsoft Office Communications Server 2007 capabilities.

Telco/Service Providers seeking to cut on IT infrastructure spending and finding more environmentally responsible solutions are surely adopting the concept with eagerness. Using Windows 2008 Hyper-V technology, LINK Development offers Server Virtualization solution that enables companies to:

• Create and run multiple virtual machines that operate simultaneously
• Cut power and IT infrastructure / operating system costs radically
• Take a more environmentally responsible IT approach - "Green IT"

Governments are now focusing on efficient and timely service delivery more than ever. With the rising population and increasing service expectations, the need to have a single, comprehensive view of citizens’ correspondence with the government, history and current issues is a must. Integrating citizens’ data to achieve the 360 view, establishing multi-channel communications while ensuring citizen’s privacy, enables governments to deliver higher quality service. Responding and resolving their complaints and problems in a timely and accurate fashion improves citizens’ satisfaction and increases government credibility & trust.

Mobile SMS
Enables bulk sms messages to alert citizens on services through mobiles.

IP Telephony
Through integration with your IP telephony, a 360 degree view of the citizen provided on his/her call.

Fax Server Integration
Enables governments to send digitally signed bulk fax to citizens.

Public Sector Dashboard
Provides insightful statistics, charts and performance indicators to enhance decision making and problem solving.

Self-Service Portal Integration
Fully integrates with service-providers portals for case management and request tracking.

Newsletter
Enables citizens receive a periodical newsletter through emails and updates them with the latest news, announcements and services.