LINK eGov Gateway is designed to be the central hub that completely manages the authentication of users, as well as, transaction routing and tracking between portal users, whether citizens, businesses, investors, expatriates or employees, and backend systems at ministries and governmental entities.

Being built on open standards, the Gateway is architected and developed to consume and expose web services. It integrates with any back-end system and is technology independent

Online services have become a must for government agencies that want to cut costs, reduce red-tape, improve efficiencies and enhance citizens’ experience. The ‘LINK eGov Services Accelerator’ is one that capitalizes on the new Microsoft Office SharePoint Server 2007, catering to government entities wanting to embrace e-government in an incremental fashion. It enables such municipalities and agencies to provide services through the Web with minimal initial investment and faster time to market as a first step implementation that is both scalable and cost-effective. Part of the solution is the back end management intranet including workspaces through which government employees are able to fulfill citizen requests.

With the availability of government services online serving citizens, businesses and investors, the need to cater for agents transacting on behalf of such companies and citizens is essential. LINK Development has developed ‘LINK eGov Agent Management’ to enable such differentiation between those transacting on self-serve basis and others transacting on behalf of third parties (individuals or companies). Management of agent definition, role definition and agent-authorized services is part of the system. LINK eGov Agent Management integrated with LINK eGov Services Accelerator delivers government services online, managed at the back-end and enables government transactions through citizens, businesses and agents as well

LINK Development has been trusted by leading governments and ministries to develop their G2B and G2C Internet portals. Managing the content and services in a citizen-centric/business-centric manner or going the traditional government-centric way, the main challenge is to ensure services and content are easy to reach by their prospects and users.

Correspondence within one ministry or across multiple government agencies is one of the most important communication mechanisms. Whether in the form of mail, faxes, emails or documents – it is vital to maintain them appropriately and in accordance with government code. Standardizing the way such correspondence is managed, tracked and saved is what 'LINK eGov Correspondence Management' does.

Increasing the level of communication and collaboration between government employees has become fundamentally important to deliver better service and increase productivity. Document sharing & collaboration, business process management, self-service applications, video conferencing and application integration are some of many features that LINK Development offers in G2E and G2G portals.

Governments are now focusing on efficient and timely service delivery more than ever. With the rising population and increasing service expectations, the need to have a single, comprehensive view of citizens’ correspondence with the government, history and current issues is a must. Integrating citizens’ data to achieve the 360 view, establishing multi-channel communications while ensuring citizen’s privacy, enables governments to deliver higher quality service. Responding and resolving their complaints and problems in a timely and accurate fashion improves citizens’ satisfaction and increases government credibility & trust.

Feartures include

 Mobile SMS

 IP Telephony

 Fax Server Integration

 Public Sector Dashboard

 Self-Service Portal Integration

 Newsletter

Online services have become a must for government agencies that want to cut costs, reduce red-tape, improve efficiencies and enhance citizens’ experience. The ‘LINK eGov Services Accelerator’ is one that capitalizes on Microsoft SharePoint, catering to government entities wanting to embrace e-government in an incremental fashion. It enables such municipalities and agencies to provide services through the Web with minimal initial investment and faster time to market as a first step implementation that is both scalable and cost-effective. Part of the solution is the back end management intranet including workspaces through which government employees are able to fulfill citizen and business requests providing a platform for 2-way communication between citizens, whether individuals or organizations, and government agencies.

Our e-services have been a testament to our commitment to delivering high quality services to governments, offering more convenience and efficiency in addition to enabling better handling of queries by employees and promote greater transparency.

E-Service example

• Land Registration
• Agricultural permit issuance and renewal services
• Work permit-related services
• Birth certificates
• Driving license
• National ID
• Online Payment of Utilities (Water, Electricity, Communication)

Governments are now focusing on efficient and timely service delivery more than ever. With the rising population and increasing service expectations, the need to have a single, comprehensive view of citizens’ correspondence with the government, history and current issues is a must. Integrating citizens’ data to achieve the 360 view, establishing multi-channel communications while ensuring citizen’s privacy, enables governments to deliver higher quality service. Responding and resolving their complaints and problems in a timely and accurate fashion improves citizens’ satisfaction and increases government credibility & trust.

Governments are now keen on providing as many touch-points with citizens as possible. Social networks are amongst the most populated of destinations and according to Gartner will continue to be during the coming couple of years. Accordingly social media tools such as Facebook, Twitter, MySpace, to name a few, pose an effective touch-point with citizens and business.

As one of our many innovations in LINK development we are engaging with Governments to provide community mobilization solutions that jumpstart government presence on social networks enabling them to embrace Government 2.0.

While we are very passionate about technology, we also believe that visual design, information architecture, interaction design, usability engineering are key success factors in our solutions.

Governments need not only to have an online presence, but also develop an online brand strategy that is unique and delivers the interaction and experience that is best suited for their identity, their citizens and business objectives.

With governments launching new services user requests, problems & complaints, data grows exponentially. Decision makers need effective data presentations to be able to identify trends, understand relationships through visual data analysis.

Our Dashboards are a customizable, flexible and extensible solution. Data visualization and data analysis enables more effective decision making and better alignment between service providers and users.

Through real-time reports, insightful statistics, charts and performance indicators, executives and employees are jointly more likely to recognize potential opportunities and areas for improvement in order to proactively take appropriate action, thus improving communication of goals, strategies and indorsing government transparency.

Within the governments, internal communications are core for delivering citizen and business services. Bridging the digital divide between legacy telecommunication systems and computing systems, through using our Unified Communications solutions, significantly impacts the efficiency and timely response of governments in delivering their services and responding to citizens and business needs.

With Unified Communication all the above is possible and most importantly without any rip and repair, through leveraging your existing infrastructure and keeping your PSTN and IP networks as they are.

Based on the latest Microsoft technologies, our solution is software-based, helping governments stay flexible and capable of adapting to change as it happens.