The computer starts to work like a phone
You are now able to call anyone using your PC by just clicking on their name, whether
using e-mail inside Microsoft Office Word, or on a Microsoft Windows SharePoint
Services site.
Presence is one of the key benefits of unified communications because it unites
all the contact information stored in Active Directory with all the ways people
communicate: phone, conferencing, instant messaging, e-mail, calendaring.
The phone starts to work like a computer
With Microsoft unified communications technologies you can make calls, conference
other people in, and turn your call into a live video call with just a click of
a button.
Voice mail becomes e-mail
Voice mail arrives in your Microsoft Office Outlook inbox, right beside your e-mail
making it possible for you to forward voice mail to individuals, work teams or entire
departments just like any e-mail.
On the back end, things are even better
With our Unified Communications Solution based on Microsoft unified communications
technologies organizations don’t have to dispose or replace of their entire old
infrastructure.
VoIP as you are
Our solution based on Microsoft Office Communications Server 2007 integrates smoothly
with your existing telecommunications infrastructure, including your current PBX.
Unified communications streamline infrastructure
Our Unified Communications Solutions use Active Directory to unify the entire corporate
directory—names, PBX extensions, e-mail addresses, and logons, thus simplifying
IT administration.
Use speech technology for self-service via the telephone
Voice portals offer callers an easy way to get to information they need using naturally
spoken language from any phone, 24 hours a day, 7 days a week.
The powerful speech-enabled Interactive Voice Response (IVR), Speech Server, which
is a part of Microsoft Office Communications Server 2007, allows us to help businesses
deliver significant affordable value through speech-enabled self-service applications
via the telephone.
Phone calls become digital assets
Just like e-mail, calls can be logged, reviewed, published, and archived. Having
a complete record and recording of every phone call is increasingly critical as
businesses struggle to comply with stricter federal and international regulations.
Flexible and future-ready
By using our software solution to deliver unified communications, your business
can stay flexible and embrace innovations as they come; LINK Development offers
a solution that can keep up with emerging technologies and changing business needs.
Integration with Microsoft Office Communication Server
Your customers will be able to have real-time assistance, while you get to keep
a full history and check all pending activities from within the Office Communicator.
According to the security privileges users can review cases and activities for the
team members who are listed in Office Communicator contact list.
Use speech technology for self-service via the telephone
The powerful speech-enabled Interactive Voice Response (IVR), Speech Server, which
is a part of Microsoft Office Communications Server 2007, will help you creating/updating
your CRM cases through speech-enabled self-service applications via thetelephone.