IT Help Desk

Success Stories

Telecom Egypt
Link Development successfully implemented Dynamics CRM service module for Telecom Egypt to manage its internal IT Helpdesk. The system was fully integrated with the intranet portal, developed by Link Development, to empower TE with a comprehensive solution that enhances communication between 54,000 employees and their IT staff.

GASCO
Implementing Dynamics CRM service module inside GASCO to be the internal helpdesk including the integration with Microsoft MOM 2005, Microsoft SMS. Also the project includes development of customer portal for self service purpose to facilitate the interactions between GASCO employees & IT personnel

Petroleum Air Service

Implementing Dynamics CRM service module inside PAS to be the internal Help Desk, besides the development of customer portal for self service purpose.

Ministry Of Education - Egypt


Implementing Dynamics CRM service module as the internal Help Desk inside the Ministry of Education serving the whole network & PC support team in the ministry. It is also integrated with their intranet portal for self service purpose.

Aviation Information Technology
AVIT supports the IT infrastructure in 12 airports across Egypt, from hardware, software and networks perspective. Through the implementation of our Help Desk solution, AVIT was able to commit to higher service level agreements with its many customers.