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CRM Add-Ons
CRM Facebook Connector
 Since Microsoft
Dynamics CRM is a system that allows businesses to manage their relationships with
their expanding network of customers, businesses these days are keen on providing
as many touch points with their clients as possible. Social networks these days
are amongst the most populated of destinations and according to Gartner will continue
to be during the coming couple of years. Accordingly Facebook and Facebook groups
pose an effective touchpoint with company customers.
As one of our many innovations in LINK development on top of Microsoft Dynamics
CRM modules, we introduce our newly developed FaceBook Dynamics CRM Connector.
From there on, there are no limits on how many ways a business can interact with
its customers. Customers are able to submit tickets, suggestions, inquiries and
complaints directly through Facebook. They can follow up on them and their progress.
Customers are able to access their profiles and view a history of their submitted
cases and interactions with the company as well. Companies are able to define their
target clients through profile segmentation in Microsoft Dynamics CRM & directly
target them with their marketing campaigns through Facebook in the form of notification
newsfeeds.
Watch the video
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