Citizen Relationship Management

Public Sector Dashboards

Data has limited power without visualization and analysis. With governments launching new services and a high adoption rate from the public in using the new e-government service delivery channels, citizen requests, problems & complaints, data grows exponentially. Decision makers need effective data presentations to be able to identify trends, understand relationships through visual data analysis. Public Sector Dashboards, a main component of our Citizen Relationship Management Solution, is a customizable, flexible and extensible solution. Data visualization and data analysis enables more effective decision making and better alignment between service providers and citizens.

Through real-time reports, insightful statistics, charts and performance indicators, executives and employees are jointly more likely to recognize potential opportunities and areas for improvement in order to proactively take appropriate action. Some of the main public sector dashboards highlights are:

• Effective analysis of the service providers’ key indicators
• Accurate monitoring of the employees’ key performance indicators
• Dynamic data extraction and reports export to multiple formats including PDF, CSV, Microsoft Word and Microsoft Excel.
• Flexibility to customize and modify each dashboard for optimum monitoring.
• Providing the crucial intellect for strategic planning.