Citizen Relationship Management

Success Stories

E-Gov Call Center - Egypt
Tracking citizen’s complaints, questions and suggestions related to the E-Gov services. This project also includes integration with E-Gov Portal to allow citizens log their problems, track and follow-up their cases online.

Ministry of Social Solidarity - Egypt
Integrated with the ministry’s Call Center and portal.

Cabinet of Ministers
This project includes integration with the Cabinet’s website portal to allow citizens log their problems online also track and follow their cases online. Besides, there is a section for the Parliaments Members to log cases on behalf of the citizens and get regular updates on the status of these complains/suggestions.

Ministry of State for Administrative Development
Integrated with the ministry’s Call Center and portal

Ministry of Investment
Tracking Citizen’s complaints, questions and suggestions for the following sectors:

• Egyptian Insurance Supervisory Authority
• The General Authority for Investment and Free Zones
• The Mortgage Finance Authority (MFA)

Ministry of Health and Population
Integrated with the ministry’s Call Center and portal.

Holding Company for Water & Wastewater
Integrated with the HCWW’s Call Center and portal. Besides, custom reports are developed in order to detect the most damaged residential areas so as to proactively take a maintenance action.