future of field service management - Masterclass


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News RoomEventsFuture of Field Service Management - Masterclass

Live streaming ended. Watch the recorded sessions on LINK Development YouTube channel.

future of field service management - Masterclass

a focused session on transforming field services from cost to profit center.

May 16th, 2016

Arjaan Hotel, Dubai, UAE, from 9:00 am to 13:00 pm

Brough to you by

ARE YOUR FIELD SERVICES UNDER CONTROL AND BUDGET COMPLIANT?

Amplified customer expectations and ongoing changes in the economics of customer acquisition and retention are drastically affecting the nature of field service. The need to transform field service from a cost center to a strategic element of customer management and important source of profit is paramount.

Today’s story is all about availing efficient delivery of service and support to customers to improve satisfaction, enhance loyalty, and strengthen future revenue streams. More than ever executives are searching for technology solutions that will make the process easy, quick and efficient.

DISCOVER HOW TO TRANSFORM FIELD SERVICES FROM COST TO PROFIT CENTER

  • Motivating your field services teams to leverage the best performance
  • Use of IoT in field management industry
  • The field service manager of the future
  • Field Service, cost or revenue
  • Time to stop losing money & get your field services under control
  • Efficient management and handling of facility management projects
  • Increasing utilization: are you using your technicians as you can?
  • Use of technology innovations in facility management industry
  • Transforming the delivery model to improve performance and efficiency
And many more ...

speakers

WHO SHOULD ATTEND

  • Government
  • Utilities
  • Automotive
  • Residential, Property & Facility Management
  • Telecoms
  • HVAC Suppliers
  • Distribution
  • Electrical Services
  • Manufacturing
  • Retail
  • Healthcare equipment
  • Oil & Gas

Please note: Due to the focused nature of the Masterclass, invitations will only be confirmed for individuals with roles/experience relevant to the Masterclass topic.

Program

09.00-09.10 Opening remark
09.10-09.35 Importance of CAFM systems for the efficient management and handling of facility management projects
Mr. Andreas Hoeptner - Managing Partner
H2P Project Management
09.35-10.00 Time to stop losing money & get your field services under control
John Magdy - Business Solutions Lead Consultant
LINK Development
10.00-10.20 Motivating your field services teams to leverage the best performance
Mr. Ivan Reynolds - Regional Distribution Manager - Land Distribution - UAE, GCC, East Levant
Borouge PTE
10.20-11.00 Mid-morning networking tea/coffee
11.00-11.20 Use of IOT in FM industry
Ms. Javeria Aijaz - Director
Farnek
11.20-11.45 Transforming the delivery model to improve performance and efficiency
Ahmed Salama - MEA CRM Lead
Microsoft
11.45-12.05 Field service, cost or revenue
Mr. Nicolas Esmieu - General Manager
Valeant Pharmaceuticals
12.05-12.25 Increasing utilization: are you using your technicians as you can?
Mohamad Basheer Alhamwi - Deputy Managing Director
Engineering Techniques Services, Facilities Management
12:25-13:00 Lunch