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Telecommunications Partner of the Year
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LINKdotNET Awarded Telecommunications Partner of the Year Award
by Microsoft Egypt
Cairo, Egypt, June 2005
During the Microsoft Partners Award Ceremony held at the Hyatt Hotel in Cairo last
June, LINKdotNET, the leading privately owned Internet Service and Solutions Provider
in the region, was awarded Microsoft Egypt's prestigious “Telecommunications Partner
of the Year 2005 Award”. This award was given in recognition of LINKdotNET's many
contributions in providing valuable services to the information and communications
technology (ICT) sector in Egypt.
LINKdotNET’s latest contribution was in developing an intranet portal for Telecom
Egypt (TE) which has 54,000 employees. Through this Arabic intranet, TE employees
are only a click of a mouse away from sharing news, announcements, accessing applications
and training material. The intranet portal enables TE employees to access multiple
internal applications through a single user interface, as well as, initiate and
track vacation requests through employee self-service. Moreover, users can send
their IT requests or tickets through the intranet and receive immediate follow up
on them.
LINKdotNET managed to implement Microsoft’s customer relationship management system
(CRM) for Telecom Egypt, which enables the IT department to log, track and process
employee’s tickets and requests in a more effective and time efficient manner.
In this sense LINKdotNET was able to provide TE with one comprehensive solution,
which is more perceptible and cost efficient.
"We are very proud to have received this Microsoft award. We believe that receiving
this sort of recognition, year after year, from the leading global company in its
field, is in fact a celebration of our commitment to excellence,” said Karim Beshara,
CEO of LINKdotNET.
LINKdotNET had previously implemented the largest Microsoft CRM implementation in
the Middle East internally, serving over 330 employees in three countries. LINKdotNET
managed to integrate the CRM solution with other monitoring software, thus providing
its users with an unprecedented high level of service, which lead to the achievement
of this prestigious award. Setting an example to other companies, Microsoft features
LINKdotNET’s internal success as one of its case studies: http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=16538
Additionally, a number of individual excellence awards were also granted LINKdotNET’s
employees, one of which came in recognition for the work done on e-enabling twelve
of the Sales Tax Authority services through the Bawaba Portal, thus allowing businesses
to access all the STA's services online and enabling the STA to integrate the data
from all its branches to generate analytical reports.
LINKdotNET has repeatedly received recognition from Microsoft for its excellent
performance on the local, regional, and international levels. This latest award
comes after LINKdotNET received the Regional Winning Customer Award from Microsoft
in 2005 on the EMEA regional level (Europe, Middle East and Africa).
It also comes after LINKdotNET received the Software Development Partner Award for
Egypt and East Mediterranean Region from Microsoft during the previous year, as
well as the Microsoft Worldwide Customer Experience Award in 2004. Also worth mentioning
is that LINKdotNET is a Microsoft Gold Certified Partner in Integrated E-Business
Solutions and in Microsoft Business Solutions.
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About Link Development
Founded in 1996 as a subsidiary of LINKdotNET, LINK Development is the fastest growing regional software export powerhouse. The company works on challenging projects that employ the latest technologies, serving governments, multinationals and local companies in Europe, The Middle East and Africa.
LINK Development, the software and services arm of LINKdotNET, achieved ISO 9001:2000 and CMMI Level 3 Certifications, further complementing the company's current standing as a world-class provider of e-solutions. The company focuses on portals & intranets, e-commerce, Enterprise Integration, Microsoft CRM implementations, Helpdesk Solutions, Unified communications and IPTV. Our vertical offerings focus on both telecommunications and government domains.
LINK Development is a Microsoft Gold Certified Partner in Business Process and Integration, Custom Development Solutions, Information Worker Solutions, Microsoft Business Solutions and Advanced Infrastructure Solutions.
LINK Development, the internationally awarded company, is headquartered in Cairo, Egypt with offices in Dubai, UAE, Riyadh, KSA and Doha, Qatar and is currently opening several other offices in the region and in Europe.
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