Call Center and Ticketing

ProductsCall Center and Ticketing

Call Center and Ticketing

The need to control costs and the importance of improving the customer experience are emerging as crucial considerations you cannot afford to ignore in today’s fluid business environment. OCTEL solution is a powerful tool that can help you provide exceptional customer service and increase efficiency.  

OCTEL comprises an Automated Voice Service (AVS) system and Call Centre services which will enhance customer services, reduce costs, and maximize productivity.

With OCTEL:

  • Sustain growth, and increase efficiency through managed CRM records, which increases agents’ efficiency, and decrease search time.
  • Experience advanced IVR features, from easy integration with different systems, to easier management of the IVR system allowing better service.
  • Due to the flexibility of the IVR structure, allowing easy update of information either in English or Arabic
  • Boost efficiency and growth through advanced call routing which simplifies the process of call routing, with further productivity
  • Professionally manage data and information about calls, agents, and the system through advanced reporting, advanced call monitoring, and call recording

 

OCTEL Features:

  • Lync-CRM Integration
  • Advanced Arabic Supported IVR
  • Advanced Call Routing
  • Advanced Reporting
  • Real-Time Monitoring
  • Recording
  • Supervisor Capabilities