Service Manager Arabic Portal

ProductsService Manager Arabic Portal

Service Manager Arabic Portal

Microsoft System Center Service Manager delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements. LINK Development introduces “Edge Engine” which is the back-end component of the customized portal that significantly reduces the load on Service Manager’s management server by offloading the workflows and many other processes.          

LINK Development is providing an Arabic Interface for Service Manager Self-Service portal, to make it easier for Arabic speakers end-users to resolve many issues on their own at any time, thereby reducing the number of service desk calls.

LINK Development’s customized Bi-Lingual, (English/Arabic), self-service portal adds many features and capabilities to the Service Manager portal to expand its functionalities.

LINK Development Service Manager Arabic Portal (Flix) provides the following features:

 

  • Single point of contact between Service Desk and end users
  • Simplified data gathering for Incident and Service Request
  • Improves Incident and Service Request information accuracy due to improved submitted data quality
  • Flexible Service Request model based on user selection
  • User friendly and rapid navigation through web interface
  • Powerful engine with advanced mapping system for Service requests
  • Role-specific to create incident and service requests on behalf of other users
  • View/update incident and service requests
  • Detailed page to Approve/Reject Review Activities that include all data from parent work item
  • Announcement module
  • Search engine
  • Search, view and rate Knowledge articles within HTML format
  • Different languages support
  • Built to scale and support thousands of users
  • Keep it simple by helping End Users finding what they are looking for
  • Ability to apply custom design based on organization needs
  • Hide Incident Classifications based on organization needs