| Customer Care Framework |
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The multi-channel, multipurpose nature of today's Telco environments requires increased handling time and out-of-control cost, sometimes leading to negative impact on customer experience. Customer Care Framework increases productivity, customer satisfaction and retention and significantly reduces cost.
Our Customer Care Framework (CCF) caches the information from all relevant and disparate line-of-business (LOB) systems; providing customer care agents with a complete 360° view of customers' profile, subscriber’s configuration and billing information.
The CCF was designed to reduce the time and cost for Telcos to better execute customer service and to better support requests for improved customer satisfaction. It blends Object-Oriented methods to easily add new applications without disrupting operations and increasing developmental overhead.
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For further info, please contact:
Nathalie Atalla
Marketing Manager
Tel: (202) 2768 65 00
ext: 1116
Fax: (202) 2768 65 55
nathalie.atalla@mail.link.net
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